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PARAJET SALES POLICY

HAVE A REWARDING EXPERIENCE WHILE PURCHASING YOUR PARAJET PARAMOTOR

We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing your products at parajet.com/us or on the phone with our sales team.

These terms cover the way in which we supply our products to you. Please read these terms carefully before you submit your order.

These terms apply to any products purchased by you, the consumer, directly from Parajet. If you purchased our products through a dealer, flight school or other third party distributor, their own terms of sale will apply. Please contact the relevant dealer, flight school or other third party distributor for details.

All Products manufactured by Parajet are covered by a one year manufactures guarantee. If purchased through a Dealer support under this Warranty is provided through that Dealer. Owners are encouraged to register their purchase directly with Parajet to ensure fast and effective support is available. Registering your Parajet for warranty is available via this website.

INFORMATION ABOUT US

The Parajet Store is operated by Parajet International, which is a trading company of Gilo Adventure Sports Ltd incorporated in England with its registered office at 14 Chaldicott Barns, Tokes Lane, Semley Dorset SP7 9AW United Kingdom and with registered number 06455786 at the Registrar of Companies for England and Wales.

ELIGIBILITY TO PURCHASE

The purchase of merchandise through the Parajet Store is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

In order to make purchases through the Parajet Store, you will be requested to register and provide your personal details. In particular, customers must provide their real name, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

We will only use any personal information you provide to us in accordance with our privacy policy.

CUSTOMER SERVICES

If you experience any problem with your order or want to check the status of your order, you may contact Parajet by phone on +44 (0)1747 830575 from Mon-Fri 0800-17:00, or by email at [email protected]

If we have to contact you we will do so by phone or email using the address you provide to us in your order.

ORDERS

All orders are subject to acceptance and availability. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and Parajet will be perfected when we despatch the goods. The sale contract is therefore concluded in Dorset, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet our eligibility criteria. If we are unable to accept your order for any reason, we will inform you of this and will not charge you for the product(s).

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; or refusing to process a transaction for any reason.

PRODUCTS

The images of our products on our website our for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may also vary from that shown in images on our website.

OUR RIGHTS TO MAKE CHANGES

We may make minor changes to the product to reflect changes in relevant laws or regulatory requirements, or to implement minor technical adjustments, for example to address any safety issues. These changes will not affect your use of the product. If we need to make more substantial changes, we will notify you and you may contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

PAYMENT

The price of the product (which includes VAT) will be indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, it is possible that despite our best efforts, some of our products may be incorrectly priced. We will usually check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

Payment can be made by Visa, MasterCard , JCB, and Maestro debit cards. Payment will be debited and cleared from your account upon receipt of your order by Parajet. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Parajet, we will not be liable for any delay or non-delivery. We take all reasonable care to make our website as secure as we can make it. All credit card transactions on this site are processed using Stripe Merchant Services, a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and secure the Parajet Store website uses Secure Socket Layer (SSL) technology.

Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

RETURNS

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. 

Please return items to: Returns Department, Parajet International, 14 Chaldicott Barns, Tokes Lane, Semley Dorset SP7 9AW United Kingdom 

Should you wish to return anything bought from us, we will be happy to refund a product provided you have returned it to us within 14 days from the day you receive your order, and provided it is in fully re-saleable condition. All other items should be returned within 14 days and in original, undamaged packaging. If the product returned is not in fully resaleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. All refunds will be credited back onto the card that you made payment with. Please include a contact telephone number so that our customer services team can contact you. Refunds will be made within 14 days from the day on which we receive the product back from you or, if earlier, from the day on which you provide us with evidence that you have sent the product back to us. Refunds can take up to 21 days to show back in your account from date of processing the return. Returning of an item is your responsibility until it reaches us. We recommend that you send items back on a signed for service making sure that you are insured for the value of the items.

DELIVERY

The costs of delivery will be as displayed to you on our website. During the order process we will let you know an estimated delivery date. We will then contact you closer to the estimated delivery date to agree a delivery date. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. 

If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery. If you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. We will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your failure to take delivery. 

We will refund the purchaser any delivery charge paid when a product is faulty or damaged. If you are returning something for any other reason, including where you are exercising your right to change your mind, you’ll need to pay the carriage costs or alternatively we reserve the right to deduct carriage costs from your refund.

EXCHANGES

We will be happy to exchange any item bought outside of sale periods within 14 days of receipt. We can only exchange items for the same product code . If you wish to exchange for a different item please send back original item for a refund and re-order via the Parajet Store. Returning of an item is your responsibility until it reaches us. We recommend that you send items back on a signed for service making sure that you are insured for the value of the items. Please include a contact telephone number so that our customer services team can contact you if a replacement is not possible. Please allow up to 21 days for the exchange to be processed. Refunds can only be made to the original card of purchase. Please note that any item that you purchase on the Parajet Store or via telephone should be returned to the address above.

FAULTY ITEMS

All Products manufactured by Parajet are covered by a one year manufactures guarantee.

Owners are encouraged register their purchase directly with Parajet to ensure fast and effective support is available.

If you receive a faulty or damaged item or find that the item becomes faulty within 3 months of purchase it will need to be sent back to us for inspection. Items will need to be returned with proof of purchase and your full contact details. Items that are sent back because of a fault will be exchanged where possible or refunded for the price paid. If proof of purchase cannot be provided, credit note and exchange values will be processed at the current selling price of the product returned. If you receive a faulty or damaged item or a fault subsequently develops, please report this to us through the warranty page on our website . This allows you to report the issue and include photos so that we can best solve the issue. Your legal rights in relation to repairs, replacements and refunds are set out in the box below.

Items that are sent back because of a fault will be repaired or replaced where possible, or refunded for the price paid. In the event that the items need to be returned to us, these will need to be accompanied by proof of purchase and your full contact details.

If you have any questions or complaints about the product, please contact us using the details above. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product.

SUMMARY OF YOUR KEY LEGAL RIGHTS

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website https://www.citizensadvice.org.uk/.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a. Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b. Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c. Up to six yearsSix months or more: if your goods do not last a reasonable length of time you may be entitled to some money back.if a fault develops after the first six months, you may have the right to make a claim but the burden is on you to prove that the product was faulty at the time you took ownership of it. This right expires after 6 years.

CANCELATIONS

TheYou can always end your contract with us, although your rights when you end the contract will depend on the reasons for cancellation.

If the products are faulty or misdescribed, you may have a legal right to end the contract (or to get the product repaired or replaced). Please see “Faulty items” below.

If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation:

a. we have told you about an upcoming change to the product or these terms which you do not agree to (see “Our rights to make changes” above);

b. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

c. there is a risk that supply of the products may be significantly delayed because of events outside our control;

d. we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or

e. you have a legal right to end the contract because of something we have done wrong.

Even if we are not at fault and you do not have a right to change your mind (see above) you can still end the contract before it is completed, but you may have to pay us compensation. If you want to do so, please contact us using the details set out above. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

If you’d like to cancel or change your order, please call us as soon as possible on +44 1747 830575. We’ll do everything we can to accommodate your request. But please bear in mind that our order-fulfilment and shipping systems are designed to get orders on their way quickly and efficiently, and we cannot change or cancel an order once it has entered the shipping process. You can return products after receipt in accordance with our Returns Policy or your right to cancel.

You have the right to cancel your order within 14 days from the day on which you acquire, or a third party other than the carrier acquires, physical possession of the goods without giving any reason.

You shall send back the goods to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

Should you wish to cancel your made-to-order or made-to-measure product for any reason and it’s unlikely that we could sell it to another customer at full selling price. We’ll charge a cancellation fee of 25% of the full selling price. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged unless faulty.

OUR RIGHTS TO END THE CONTRACT

We may end the contract for a product at any time by writing to you if:

a. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

b. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, e.g. delivery details; or

c. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

d. you do or do not do anything else that constitutes a breach of these terms.

If we end the contract in the situations set out above we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products (including the right to receive products which are a) as described and which match information we provided to you and any sample or model seen or examined by you; b) of satisfactory quality; c) fit for any particular purpose made known to us; and d) supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

STATUTORY RIGHTS

None of the above affect your statutory rights when goods are faulty, or not as described.

OTHER IMPORTANT TERMS

We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

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